CSAA Five Diamond Certified
NYC Fire Department Approved
Statewide Central Station is a family-owned and operated, full-service, wholesale-only central station monitoring facility, established in 1981, and licensed to monitor alarms throughout the United States and Caribbean Islands.
We offer our alarm dealers the latest in technology and services, along with the tools and training to best serve their clients while helping to increase RMR. Services offered include:
- Digital Burglar Alarm Monitoring (all formats)
- Fire Alarm & Sprinkler Monitoring
- Radio/IP Monitoring (all manufacturers and all service providers)
- Elevator Monitoring
- Remote Video Monitoring w/ 2-Way Voice (with substantial RMR for you)
- Video Verification
- Access Control Hosting & Management
- PERS Systems (including mobile PERS)
Some of our dealer preferred features are:
Statewide Central Station Monitoring Corp. App & Matrix Web Portal:
Our customized app allows your team to create accounts, change info,view real-time monitoring, and more, from PC or mobile phone. (Click for additional info.)
We can provide customized reporting on any and all alarm activity in any format you wish (e-mail, fax, text) OR you and your staff can access and create reports as you wish using Statewide CentraLink or Matrix Web Portal:
Supervised Test reports
Supervised Open and Close reports
Customized Activity reports
Customized Dealer–Client Support
24/7 Data Entry Services: We provide 24/7 data entry services, so that any changes you request can be handled immediately.
Customized Inbound & Outbound Calling: We answer and call your clients using your firm name. (Ex: “This is Your Firm Name Central Station.”) In addition, your firm’s name and phone number will appear on your client’s Caller ID.
Answering Service: We can provide answering services for you after hours, when you are on vacation, or during emergencies.
Customized “On Hold” Messaging: We can program our “on hold” music to play your firm’s customized promotional messages while your clients are “on hold”.
Advanced Tech Support
Technical Questions/Troubleshooting: We have knowledgeable support staff always available to assist with technical questions or to help with troubleshooting.
Third Party Services: Our staff assists with all third party services, including programming of radio communicators (such as Alarmnet, Connect 24, Uplink, etc.) 2-way voice panels, IP communicators, and more!
Fire Alarm Code Compliance: We have NICET Level I – IV certified staff in house, simply to assist our alarm dealers with fire alarm code compliance, programming, troubleshooting, etc.
Tech Training: We assist with tech training – our regularly scheduled webinars are technology driven, and have proven to be a valuable tool for our dealers. (Click here to register for future webinars.)
Advanced Dealer Management Support:
We host webinars led by leading industry players in the fields of law, insurance, employment, licensing, etc., that provide our dealers with solutions to challenges specific to our industry. (To request invitations to future webinars, click here.)
Sales and marketing assistance is provided to our dealers via webinars as well as with informational articles and e-mail alerts. (To subscribe, click here.)
Seamless Account Transition: We have a proven history of seamless account transfers both with alarm dealers and in several acquisitions of other large central stations. Whether transferring one account or 10,000 accounts to us, be assured that our proven methods of transfer guarantee a seamless transfer for you and for your clients.
Volume Discount Program: Our pricing is based upon account volume so that, as your firm grows, your cost per account decreases.
Account Transfer Incentives: We work closely with prospective dealers to assist in covering their cost (if any) of transferring accounts to us. For specific information on account transfer incentives and special introductory promotions, please e mail Steven@statewidecs.com
State Licensing Requirements: Many states and municipalities require central stations to be licensed in order to monitor locations in their jurisdiction. Please be assured that we are licensed in the states where such requirements exist, and specific license information is available upon request.